Shipping and returns

S.P Fitness Gains · ABN 93 423 372 506
Last updated 4 September 2026

1. 01Where we ship

   We ship within Australia only. We do not ship internationally, and we cannot accept orders with an overseas delivery address.

   We deliver to residential and business addresses and to PO boxes and Parcel Lockers.

2. 02What shipping costs

   Shipping is a flat $14.95 anywhere in Australia. Orders of $250 or more ship free. The cost is shown at checkout before you confirm anything.

3. 03When we dispatch

   We dispatch within 1 to 5 business days of your payment clearing, Monday to Friday, excluding public holidays.

   Because payment is by bank transfer, the clock starts when the transfer lands in our account, not when you send it. Transfers between different banks commonly take one to two business days.

   When you place an order we hold your stock for three business days pending payment. If payment has not arrived by then the stock is released and the order may be cancelled.

4. 04Tracking

   Everything ships with Australia Post tracked express. We email your tracking number the moment the parcel leaves us, so check your inbox and your spam folder before contacting us about a missing dispatch email.

   Typical transit is next business day to metropolitan areas and two to three business days to regional addresses once the parcel is with Australia Post. Transit times are Australia Post's, not ours, and we cannot guarantee them.

5. 05Getting your address right

   We ship to the address you enter at checkout. Check it before you confirm.

   If you spot a mistake, email us immediately — if the parcel has not been dispatched we will correct it at no cost. Once a parcel has been dispatched we cannot redirect it, and a parcel returned to us because the address was wrong will need reshipping at your cost.

6. 06Lost, delayed or damaged parcels

   If tracking has not moved for five business days, tell us and we will open an enquiry with Australia Post.

   If your parcel arrives damaged, email us within 48 hours of delivery with your order number and photographs of the outer packaging and the contents. Where the damage occurred in transit we will replace the affected items at no cost to you.

   Do not discard damaged packaging until the claim is resolved — Australia Post may need to inspect it.

7. 07Returns and change of mind

   Unopened, unused vials may be returned within 14 days of delivery for a refund of the product price. Return postage is at your cost, and the original shipping charge is not refunded.

   Because of what these products are, we cannot accept a return of any item whose seal has been broken, that has been opened, reconstituted, or used in any way, or that has been stored outside its original packaging. This is a safety limit on resale, and it applies regardless of the reason for the return.

   To start a return, email smashpeptides@gmail.com with your order number and what you want to return, before sending anything back. We will confirm whether the item is eligible and give you the return address. Items sent back without contacting us first cannot be processed.

8. 08Refunds

   Once we receive and inspect a returned item we will email you to confirm the outcome. Approved refunds are paid by bank transfer to the account the payment came from, ordinarily within five business days of that email.

   We do not refund to a different account from the one that paid, because that is how refund fraud works.

9. 09Your rights under the Australian Consumer Law

   The return window above is our change-of-mind policy. It sits on top of your legal rights, and takes nothing away from them.

   Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

   If a product is faulty, is not as described, or does not match the certificate of analysis published for its batch, contact us. Those rights are not limited to 14 days, are not conditional on the item being unopened, and we pay return postage.

10. 10Cancelling an order

    You can cancel any time before dispatch by emailing us. If you have already paid, we refund in full to the account that paid. Once a parcel is dispatched the returns process above applies instead.

11. 11Contact

    smashpeptides@gmail.com — Monday to Friday, 9am to 5pm AEST. Quote your order number and we will get to you faster.